How we handle your information — and what you should never share
Your trust depends on clear data practices. This page explains what we collect, how we protect it, and the sensitive information you must never provide to anyone — including us.
Information you provide when you contact us
We collect only what is needed to assess and work your case. You choose what to share.
Contact details
Your name, email address and phone or WhatsApp number, so we can respond to you.
Case description
The amount involved, asset type and a description of what happened, as you provide it.
Records you share
Transaction hashes, public wallet addresses, dates, platform names and correspondence — only what you choose to send.
Communication metadata
Basic technical metadata created when you contact us through our form, email or WhatsApp.
Handling your case information
Restricted submissions
Case-review submissions are not publicly listed or available to other visitors through the website.
Share thoughtfully
Only send the details needed to understand your case. Remove credentials and other sensitive information from screenshots or messages.
No data selling
We do not sell your personal data, and we do not share it with third parties for marketing.
Questions about your data
Contact us if you have questions about the information you have submitted or how long it is kept.
Platform caveats
Messages sent through WhatsApp or email are also subject to the privacy and security policies of those platforms.
Never share these — with anyone
Legitimate recovery professionals never need the items below. A request for them can be a warning sign of fraud. Exovona will never request any of the following.
- Seed phrases or recovery phrases — any 12 or 24 words
- Private keys of any kind
- Wallet passwords, PINs or passphrases
- Exchange or email account passwords
- Remote access to your devices — we will never ask you to install screen-sharing or remote-control software
- Payment for "recovery" before a written, agreed engagement
How to submit information safely
- Use only our official case-review form, email or WhatsApp — verify the domain is exovona.com.
- Transaction hashes and public wallet addresses are safe to share; they are public on the blockchain.
- Redact passwords, seed phrases and private keys from any screenshots before sending.
- If you are unsure whether something is safe to share, ask us before sending it.
Lost funds? Start with a free, confidential review.
No obligation and no judgement. We will review the information you provide and discuss potential next steps.
Request Case Review