What to prepare before you submit a case
The right records help us assess viability faster. Gather what you can — and share only relevant, non-secret information through our case-review form.
Records that strengthen your case
You do not need all of these to start. Share what you have — every detail helps our analysts build a clearer picture.
Transaction hashes / TXIDs
The transaction IDs for the relevant transfers. These are public on the blockchain and safe to share.
Public wallet or account addresses
Sender and receiver addresses if known. Share public addresses only — never private keys.
Dates and times
When transactions and key events happened. Approximate is fine if exact times are unknown.
Asset and network
The coin or token and the network it used, e.g. Bitcoin, Ethereum, USDT on Tron or Solana.
Amounts and currencies
How much was sent or lost, and in which currency or asset.
Exchange or platform records
Platform name, account email (not password), reference numbers and any statements.
Screenshots
Of transactions, balances or dashboards — redact any passwords or secrets first.
Correspondence
Chats, emails or support tickets with the platform or the fraudster, with a timeline of events.
Police or report references
If you have already reported the fraud, any reference number or report details.
Safe to share
- Transaction hashes and TXIDs
- Public wallet or account addresses
- Dates, amounts, asset and network details
- Platform names and reference numbers
- Redacted screenshots and correspondence
Never include
- Seed phrases, recovery phrases or private keys
- Wallet, exchange or email passwords
- PINs or passphrases
- Remote access to your devices
- Payment for recovery before a written engagement
Ready to submit your case?
Use our case-review form to share the information you have for a confidential, no-obligation review.
Start your case review